Your IT operations depend on individuals, not structures.
For teams where tickets pile up, responsibilities are unclear and updates only happen in emergencies.
When this package fits
- Regular outages or recurring tickets
- Maintenance only happens when something breaks
- Internal teams work purely reactively
What you get
- Ticket categorisation and incident triage
- 24-hour / 7-day / 30-day action plan
- Escalation matrix and fixed communication cadence
Components
- Incident response and root-cause tracking
- Patch and update routine with clear ownership
- Monitoring for critical services
- Backup status and recovery drill
Process
- Assessment: Inventory of the current situation and pain points.
- Triage: What needs to happen immediately? What can wait?
- Structure: Set up maintenance plan, monitoring and escalation paths.
- Handover: Documentation and internal enablement.