Your systems are down. Your team is stuck. The clock is ticking.
You don't need another support contract — you need someone who has seen this pattern before. Decades of building and governing complex, distributed systems mean I recognise failure modes that others still need to google.
When to call
- A critical system is down and your team can't isolate the cause
- A migration or update went sideways and needs to be rescued
- You're facing a complex, cross-system problem that exceeds in-house expertise
- You've outgrown "break/fix" but a full MSP is overkill
What you get
- Rapid triage: isolate the problem, contain the blast radius
- Root-cause analysis — not just a workaround, but the actual fix
- Clear documentation of what happened, why, and how to prevent it
- Knowledge transfer so your team handles it next time
The edge
Pattern-recognition and decision-quality under pressure. 30+ years of hands-on systems engineering — from NATO radar networks to enterprise IT — means I've seen most failure modes before. I don't guess. I triage, isolate, and resolve.
- Complex distributed systems (networking, storage, virtualisation, cloud)
- Cross-domain debugging (infrastructure, application, security)
- Interoperability issues between legacy and modern stacks
- Post-incident analysis and hardening
How it works
- Intake — You describe the situation. I assess scope and urgency.
- Triage — Remote or on-site. Isolate the failure, contain impact.
- Resolve — Fix the root cause, not just the symptom.
- Debrief — Written root-cause analysis, preventive measures, handover.